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Issue Management

Incident/Problem Management

Wizard has been offering web development services to businesses in a variety of industries, including banking, telecommunication, manufacturing, oil and gas, retail, and healthcare, for the past ten years. Wizard is familiar with the requirements and norms of your sector. Our company specializes in developing enterprise mobile applications that tackle the most pressing business issues, with the goal of enhancing your company’s core operations and fortifying your market position with the end product.

Level 1 Support

  • Provide 1st line of support
  • Maintain various Logs
  • Initial Ticket Analysis
  • Ensuring faster response

Level 2 Support

  • Deeper Level Support
  • Monthly Monitoring & Reporting
  • System Security Management
  • Hardware upgrade plans
  • Timely Escalation
  • User Training

Level 3 Support

  • Project Implementation
  • Development Support
  • Change Requests
  • Disaster Recovery Planning
  • Product Upgrades

We Support Businesses in Digitizing Their Operations.

Having 18 years of experience and a commitment to excellence, we help businesses across industries harness the power of technology for sustainable growth.

Wizard consulting services SAP Services, Microsoft Services
Web and Mobile Application Development

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